PRIVACY POLICY 

Domain Name: margot.care 
URL: https://margot.care/privacy-policy/ 
Company: Margot Family Support Inc. (“Margot,” “we,” “us,” “our”) 
Last Updated: November 4, 2025 
Effective Date: September 15, 2025 

Introduction

Margot Family Support Inc. (“Margot,” “we,” “us,” “our”) operates as a connection platform between families and family support service providers.
We respect your privacy and are committed to handling your personal information with transparency, care, and in full compliance with Law 25 (Québec) and PIPEDA (Canada). 

This Policy explains how we collect, use, retain, share, and protect your personal information when you use our connection services.
It applies to all Margot users in Canada (families and providers), to our website, and to the forms we provide. 

Elle s’applique à tous les utilisateurs de Margot au Canada (familles et prestataires), à notre site Web et aux formulaires que nous mettons à votre disposition.

1. Information We Collect

Depending on your interactions with our platform, we may collect: 

• Identity and contact information: name, address, email, phone numbers, date of birth. 
• Technical data: IP address, device type, browser, and site usage data. 
• Billing and payment data: information transmitted to Stripe (no credit card details are stored or accessible by Margot). 

This information is necessary to operate the platform and ensure the quality of our matchmaking services. 

2. Purposes and Legal Bases for Processing

We use your personal information to: 

• Provide the requested services (account creation/management, communication, matching, billing, support). 
• Communicate with you (account notifications, replies to inquiries, reminders).  (statistiques, optimisation, analyse du parcours utilisateur).
• Improve our services and website (statistics, optimization, user journey analysis). 
• Fulfil legal and tax obligations (retention of required documents). 

Legal bases: 

• Your consent (forms, cookies). 
• The performance of a service you requested (account management). 
• Legal compliance (e.g., financial records). 
• Our legitimate interest in maintaining platform security and performance. 

 

3. Sharing of Personal Information

We share data only with essential service providers that enable our operations:

• Sendgrid – automated email delivery
• WordPress – website content management
• Zoho One – CRM and user relationship management
• Stripe – payment processing
• DigitalOcean – hosting and server infrastructure
• Microsoft 365 – communication and document storage
• Google Forms – data collection forms
• Hotjar – user behaviour analytics
• Sharetribe – matchmaking platform

Each provider acts as a data processor under a written agreement compliant with Law 25, processing information solely on our behalf. 

4. Data Transfers and Hosting

Some providers may host or process data outside Québec and/or Canada (e.g., in the United States or the European Union). Before any transfer, Margot conducts a Privacy Impact Assessment (PIA) and implements appropriate contractual safeguards. 

5. Your Choices and Rights

You may, at any time: 

• Access your personal information and request a copy; 
• Correct, update, or withdraw your consent (subject to legal obligations); 
• Request deletion of your information when applicable. 

To exercise your rights:
📧info@margot.care

6. Data Retention 

Personal information is retained only as long as necessary to fulfil the purposes for which it was collected: 

• Account data: while the account remains active, then for a reasonable period for administrative or legal purposes. 
• Payment data: as required by tax law. 
• Technical and cookie data: according to their nature and purpose (see §8). 

 

7. Security

We implement reasonable technical and organizational measures to safeguard your personal information, including: 

• Encryption in transit (HTTPS); 
• Access controls based on the “need-to-know” principle;,
• Internal logging and incident management procedures. 

While no system is infallible, we strive to maintain a high standard of security. 
In the event of a privacy incident, we will notify the appropriate authorities and affected individuals as required by law. 

8. Cookie Policy
9. Definition

A cookie is a small text file stored on your device. 

1. Purpose

We use cookies to: 

• Enhance your browsing experience (preferences, language); 
• Measure site performance and audience metrics; 
• Deliver relevant and tailored content. 

1. Types of Cookies

• Essential / Functional: required for the site to operate properly. 
• Analytics / Statistics: improve site usability (e.g., Google Analytics, Hotjar). 
• Marketing / Targeting: enhance advertising relevance (optional). 

1. Consent Management

A cookie banner appears upon your first visit.
You may accept, refuse, or modify your preferences at any time via the banner or your browser settings.
Analytics cookies are stored for a maximum of 13 months. 

For more information about interest-based advertising and how to manage your preferences, visit youradchoices.ca. 

9. Privacy of Minors

• Under 14 (Québec): parental or guardian consent is required, unless the collection is clearly for the child’s benefit. 
• Providers aged 16–17: may consent on their own under Québec law. 
• Data concerning minors is never sold and is deleted once the service relationship ends. 

Parents and guardians are encouraged to supervise their children’s use of the platform. 

10. Privacy Officer

Margot Family Support Inc. 
📍 13846, boulevard Curé-Labelle, Mirabel (QC) J7J 1L3
📧 info@margot.care
Privacy Officer: Chantale Alvaer

11. Policy Updates

We may update this Policy to reflect legislative or technological changes. 
Any significant change will be announced on our website at least 30 days before taking effect. 
The “Last Updated” date at the top of this document reflects the latest revision. 

12. Governing Law

This Policy is governed by the laws of Canada and Québec, without regard to conflict-of-law principles.