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How do I manage payments with my clients on Margot ?

3 min read

Payments are made directly between you and the family, using the method you both agree on (bank transfer or cash).

 

You are a self-employed professional with full control #

✅ You negotiate your rates directly
✅ You choose your payment method
✅ You keep 100% of your earnings
✅ You manage your own bookkeeping
✅ You set your own terms and conditions

 

Margot is NOT a payment platform #

  • We take NO commission on your income
  • We do NOT process payments between you and families
  • We do NOT intervene in your financial transactions
  • We do NOT manage invoices
  • We do NOT guarantee payments

 

Protection against non-paying clients #

🛡️ You may report a client who does not pay by contacting support@margot.care
🛡️ We may permanently ban repeat offenders

For your protection, we strongly recommend using a traceable payment method (e.g., Interac e-Transfer).

You remain fully responsible for your tax obligations and for declaring your income as a self-employed worker.

 

Invoicing tools based on your level of comfort with technology #

 

  1. If you are NOT comfortable with technology #

Paper receipt book ($0–$15) #

 

The simplest way to get started:

  • Purchase a duplicate receipt book (Dollarama, Staples, Bureau en Gros)
  • Cost: $5–$15 for approx. 200 receipts
  • Each receipt includes 2 copies: one for you and one for the client
  • Fill it out by hand after each service

What to write on the receipt:

  • Date: [day] [month] [year]
  • Received from: [full name of the person responsible for payment]
  • Services: [name of service] for [name(s) of the person(s) receiving the service]
  • Hours: [example] 8:00 a.m. to 5:00 p.m. (9 hours)
  • Rate: [example] $22/hour
  • Total: [example] $198.00
  • Payment method: [example] Interac received ✓
  • Signature: [your signature]
  • Your full name
  • Your email address

Advantages:

✅ No technology required
✅ Immediate proof for the client
✅ Automatic copy of your records
✅ Legally valid for tax purposes
✅ The client may claim it for tax credits

 

How to stay organized:

  • Keep all copies in one envelope per month
  • At month end, total all receipts to simplify your annual tax filing (before May 1 each year)
  • Write the total on the envelope (e.g., “January [year]: $1,584”)
  • Keep records for 7 years

Limitations:

  • Manual calculations required
  • Paper copies can be lost
  • No automatic reminders if a client forgets to pay

 

If you are comfortable with technology #

#

2. Zoho Invoice (Free) #

 

Simple and complete:

  • Mobile app + desktop
  • 100% free for up to 1,000 invoices per year
  • Available in French
  • Automatic payment reminders

Why Zoho Invoice is excellent: #

✅ Focuses only on invoicing
✅ Pre-built invoice templates
✅ Automatic weekly invoicing if desired
✅ Notifications when invoices are paid or overdue

🎥 Free tutorials: Zoho offers French-language tutorials on YouTube.
Search “Zoho Invoice tutorial.”

 

Advantages:

✅ Free (more than sufficient for small businesses)
✅ Automatic reminders (“Ms. Tremblay, your invoice is due tomorrow”)
✅ Simple statistics (“You earned $1,584 in January”)
✅ Tax-friendly (exports to Excel)

 

3. Wave (Free) #

A complete free accounting tool:

  • Completely free (unlimited invoices)
  • Canadian company
  • Available in French
  • Mobile app + desktop

Why Wave is excellent:

✅ Unlimited free invoicing
✅ Tracks paid and outstanding invoices
✅ Automatic reminders
✅ Built-in tax reports
✅ Accepts credit card payments (2.9% fee only if used)
✅ Optional bank account connection

 

Recommended payment methods #

✅ Interac e-Transfer – Traceable, fast, secure
✅ Online payments (PayPal, Wise) – Convenient for recurring payments
⚠️ Cash – Acceptable, but always provide a signed receipt

❌ Cheques (not recommended)

 

How to request payment if a client forgets #

 

Polite reminder (Day 1–2 after due date): #

“Hello Ms. Tremblay, I hope you’re doing well. I just wanted to confirm that you received invoice #2025-015 dated January 15 for $396, which was due yesterday. If it was misplaced, I’d be happy to resend it. Thank you and have a lovely day.”

 

Firm reminder (Day 5–7): #

“Hello Ms. Tremblay, I have not yet received payment for invoice #2025-015 ($396), which was due on January 17. Could you please confirm when the payment will be made? I would appreciate settlement within 48 hours. Thank you.”

✔ Stay calm, factual, and professional
✔ Document everything:

  • Keep copies of all emails and messages
  • Record dates and times of follow-ups
  • Keep proof of services rendered

 

If the client still does not pay #

Immediate suspension of services

🛑 Stop working for the client immediately
🛑 Never resume services until full payment is received
🛑 Communicate clearly, politely, and firmly

 

Preventing payment issues: set clear expectations from the start #

Written agreement before the first service:

  • Exact hourly rate
  • Invoicing frequency (daily or weekly recommended)
  • Payment deadline (48 hours recommended)
  • Accepted payment methods
  • Late payment policy (fees, suspension, etc.)

 

Important tax obligations #

As a self-employed worker in Canada, you must:

  • Declare all income to the Canada Revenue Agency (CRA)
  • Keep all invoices and proof of payment for at least 7 years
  • Collect GST/QST if your annual revenue exceeds $30,000 and if the service is taxable

👉 On Margot, most services provided to children are tax-exempt.
Please consult your accountant for up-to-date guidance.

 

Helpful resources #

  • Self-employed Worker Guide
  • Tax Credits

 

Margot does not provide tax advice. Please consult a professional accountant if needed.

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Table des matières
  • You are a self-employed professional with full control
    • Margot is NOT a payment platform
    • Protection against non-paying clients
  • Invoicing tools based on your level of comfort with technology
  • If you are NOT comfortable with technology
    • Paper receipt book ($0–$15)
  • If you are comfortable with technology
    • 2. Zoho Invoice (Free)
      • Why Zoho Invoice is excellent:
    • 3. Wave (Free)
    • Recommended payment methods
  • How to request payment if a client forgets
    • Polite reminder (Day 1–2 after due date):
    • Firm reminder (Day 5–7):
    • If the client still does not pay
    • Preventing payment issues: set clear expectations from the start
  • Important tax obligations
    • Helpful resources

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