If a disagreement arises (payment, behaviour, breach of agreement), first try to resolve the situation directly in Margot’s messaging.

Situations involving safety or child protection are handled as priorities and may be transmitted to competent authorities.

2-level conflict resolution procedure: #

1: Direct communication (recommended first) #

• Use Margot or another messaging app (recorded conversations = proof)
• Calmly and factually explain the problem
• Propose a reasonable solution
• Give a response deadline (e.g., 48h)
• Resolution in 70% of cases at this stage

2: Emergency measures (priority security) #

• For serious situations: violence, threats, and dangerous environment for children
• Immediate processing within 24 business hours
• Temporary suspension of problematic profile during investigation
• Transmission to authorities if necessary (Youth Protection, police)

Common problem types and solutions: #

Non-payment: #

• Always keep written proof of agreements (amount, dates)
• Margot can suspend family profile until resolution
• Possible legal recourse (small claims up to $15,000 in Quebec)

Non-compliance with working conditions: #

• Tasks not agreed upon in initial agreement

Inappropriate behaviour: #

• Harassment, offensive language, lack of respect
• Immediate suspension of family profile
• Your safety and well-being are priority

Protection of your account: #

• A suspended family can no longer access the platform
• You can continue your activity normally with other families.