Why is only one refund per year authorized ?

SUMMARY: Maximum 1 refund per account per 12-month period to prevent abuse. Since Margot offers a free functional version (search, posting, preset messages/month), some could subscribe, exchange contact information quickly, and then request a refund.

Why This Limit for asking a Refund ? #

The risk of abuse exists: The free version allows complete testing of the platform. A user could subscribe, exchange contact information in 24h, request a refund, and repeat every month with new accounts. This behaviour would make the platform unsustainable.

The strict rule:

📋 Maximum 1 refund per account per 12-month period
📋 No exceptions

Refund deadlines #

Families: up to 14 days after subscription. Why 14 days? Sufficient time to fully test, post requests, and contact multiple providers.

Providers: up to 30 days after subscription. Why 30 days? Providers need more time to receive requests, meet families, and evaluate the platform.

How to Request a Refund ? #

Go to “My Subscription” then “Request Refund.” Fill out the form with mandatory reasons. Our team processes your request in 5-7 business days. A refund is issued via the same payment method.

Valid reasons #

Accepted refunds:

✅ No available providers in your area
✅ All providers in your region have free accounts
✅ Major technical issues unresolved despite contacting support
✅ The service doesn’t match what was announced in our communications

Invalid reasons #

Refused refunds (blatant abuse):

❌ “I found someone quickly” – That’s exactly the platform’s purpose!
❌ “I exchanged contact information and no longer need the platform”
❌ “I just wanted to test it”
❌ “I found elsewhere” after obtaining contact information on Margot

Consequences of detected abuse #

Automatic detection: Contact information exchange followed by immediate refunds, multiple accounts created with repeated refunds, and refunds followed by re-subscription the following month. Any misuse of the Margot platform will result in a ban for life.

Alternatives to Refund #

Before requesting a refund: simply cancel your subscription and keep access until expiry. Contact support to get free help and optimize your profile or request. Use what you paid for before giving up.

Our philosophy: Generous free version + 1 refund per year = fair system for everyone. Test for free before subscribing. Subscribe only when you’re serious and ready to hire or work.